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Just 34 days 'til Christmas!

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Customer Service

 

Customer Service hours: Sunday to Friday, 6:30 PM to 3 AM (PDT)

Closed on Saturday

We welcome your questions and feedback. Feel free to contact us using any of the methods below. For the fastest answer, read our frequently asked questions

 

Contact us:

1. E-mail us(sometimes international e-mail will be lost. If you don’t receive our response, please send to another e-mail address):

rose@rosegem.com      or     pay@gemstore1000.com

 

2. Call us( please kindly be advised that it is not a toll free phone call):

852-21749920

 

To obtain the status of an order, enter the confirmation number and click Go!.
Confirmation Number:  
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