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Customer Service
Customer Service hours: Sunday to Friday, 6:30 PM to 3 AM (PDT) Closed on Saturday
We welcome your questions and feedback. Feel free to contact us using any of the methods below. For the fastest answer, read our frequently asked questions Contact us: 1. E-mail us(sometimes international e-mail will be lost. If you don’t receive our response, please send to another e-mail address): rose@rosegem.com or pay@gemstore1000.com 2. Call us( please kindly be advised that it is not a toll free phone call): 852-21749920
3. Our address: Flat C, 35/F, Tower 9, Metro City Phase 2, Tseung Kwan O, Hong Kong
To obtain the status of an order, enter the confirmation number and click Go!.
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